Govern AI agents on PagerDuty
Add governance to AI agents that triage and respond to PagerDuty incidents. The PagerDuty pack ensures agents follow escalation policies, require approvals for high-impact actions, and maintain complete incident audit trails.
What this pack does
- Incident-triggered agent workflows with governance
- Escalation-aware policy enforcement
- Approval gates before high-impact remediation
- Audit trail linking agent actions to incidents
Use cases
Auto-triage P3 incidents with governed agents
Require approval before agents acknowledge P1 alerts
Audit all automated incident response actions
Quick setup
- 1Install the PagerDuty pack: cordumctl pack install pagerduty
- 2Configure PagerDuty API credentials and webhook
- 3Map escalation levels to governance tiers
- 4Enable the pack in your Cordum dashboard
Frequently asked questions
Can agents read incidents and on-call schedules without acting on them?
Yes. Listing incidents, on-calls, and schedules are read actions allowed by default, while acknowledging or resolving an incident is a write action governed by policy. Agents can triage and gather context freely while state changes stay gated.
How do we require approval before an agent acknowledges a P1 alert?
Map your escalation levels to governance tiers and define an approval policy for the high-impact tier. When an agent tries to acknowledge or resolve a P1 incident, the Safety Kernel returns Require Approval and waits for a responder to confirm.
Can lower-severity incidents be auto-triaged?
Yes. You can let governed agents auto-triage lower-urgency incidents while reserving approval gates for high-impact ones. Escalation-aware policy enforcement decides which incidents an agent may act on without a human and which it cannot.
How are automated incident responses recorded?
Every agent action is logged in the audit trail and linked back to the incident it addressed, along with the governance decision and any approver. That gives you a clear, reviewable history of automated incident response for post-mortems.
Ready to govern PagerDuty?
Other integrations
Approval notifications and agent alerts in Slack channels.
Govern AI agent actions on GitHub repositories.
Govern AI agent read and write actions against the AWS API.
Governance for AI agents managing Jira workflows.
Govern AI agents responding to Kubernetes incidents.
Feed Datadog alerts into governed agent workflows.